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Privacy Policy

Last Updated: July 25, 2025

Campus Eats ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the Campus Eats mobile application and related services (the "Service"). By accessing or using our Service, you consent to the practices described below.

1. Information We Collect

1.1 Information Provided by Users

  • Account Registration
    • Phone number (required for account creation and verification)
    • Name and email address (required)
    • Date of Birth and gender (optional)
  • Order Details
    • Selected campus and outlet, orders placed, and order history
  • Feedback and Content
    • Reviews, ratings, comments, or other content you submit
  • Support and Communication
    • Messages, queries, or complaints sent via email, contact forms, phone, or support channels
  • Wallet Transactions
    • Records of wallet top-ups, payment transactions, and refunds

1.2 Automatically Collected Information

  • Usage Data
    • App pages visited, actions taken, and interaction logs
  • Device Information
    • Device type, unique identifiers, operating system, app version, IP address
  • Location Data
    • If enabled, approximate geographic location to support delivery or pickup features
  • Cookies & Tracking Technologies
    • Technologies that help us personalize your experience and analyze app usage

2. How We Use Your Information

  • To create and manage your account
  • To verify your identity and secure your account
  • To process orders and wallet transactions
  • To communicate with you, send updates, and respond to support requests
  • To show relevant outlets, menu items, and offers based on your campus or location
  • To personalize your app experience and remember your preferences
  • To analyze usage, improve features, and maintain service security
  • To prevent, identify, and address fraud or unauthorized activities
  • To comply with legal, tax, and regulatory requirements

3. Sharing Your Information

Campus Eats may share your information in the following circumstances:

  • With Vendors/Outlets: To process, fulfill, and manage orders you place
  • With Payment Service Providers: To facilitate wallet top-ups, refunds, and payments
  • With Service Providers: For technical, analytics, marketing, or operational support (bound by confidentiality obligations)
  • For Legal Compliance: If required by law, regulation, legal process, or government request
  • Business Transfers: In the event of merger, acquisition, restructuring, or asset sale, user data may be transferred as part of business assets

Campus Eats does not sell your personal data to third parties.

4. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction. Data is encrypted during transfer where applicable. Despite these measures, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

As a user, you have the following rights:

  • Access & Correction: Request access/correction of your personal data we hold
  • Erasure: Request deletion of your account and associated data, subject to mandatory retention periods
  • Data Portability: Obtain a copy of your personal data in electronic format
  • Opt-out: Decline marketing/promotional communications by following opt-out instructions or contacting support
  • Control over Cookies/Tracking: Manage your device/browser preferences to restrict cookies or tracking, though some features may not function properly without them

To exercise these rights, please contact us using the information at the end of this policy.

6. Children's Privacy

The Service is intended only for users 18 years of age and older. We do not knowingly collect or store personal data from minors. If we learn that we have collected such data, we will promptly delete it.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, to provide the Service, and to satisfy legal or regulatory requirements. Afterward, data will be securely deleted or anonymized.

8. International Data Transfers

Campus Eats operates in India and stores data on servers located within India or with service providers who adhere to appropriate data protection requirements. If your data is transferred outside India, such transfers will comply with applicable laws and include adequate safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-app notifications. Continued use after changes constitutes acceptance of the new policy.

10. Third-Party Links and Services

The Service may contain links to third-party sites or services (such as payment gateways). This Privacy Policy does not apply to those external services; we encourage you to review their privacy policies independently.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your data, please contact Campus Eats at:

By using our Service, you confirm that you have read and understood this policy and agree to its terms.